Refund & Cancellation Policy

Last updated: 11/09/2026

This policy governs use of the BookMint platform.

1. Booking Fee

No online booking fee is collected for current pay-at-shop appointments. You pay the business directly for your service.

2. Customer Cancellations

Signed-in customers can cancel or reschedule eligible upcoming appointments from My Bookings. Guest customers should contact the shop and provide the booking reference.

3. Business Cancellations

If a business cancels, the booking status is updated. No online refund is issued for an appointment where BookMint collected no payment.

4. Online Payments (Stripe)

Online payment is currently unavailable. For payments made at the shop, contact the business about its refund policy.

5. How Refunds Are Processed

If you have a previous online charge, contact support with your booking reference. We will review the payment record; no refund is represented as completed until the payment provider confirms it.

6. Disputes

Book Mint facilitates bookings between customers and businesses. For disputes about service quality, pricing, or the service itself, please contact the business directly. If you believe a charge was made in error, email us and we will investigate.

7. Contact

For refund inquiries, email [email protected]